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Refund Policy

Me2Kart Refund Policy

Last Updated: [12/12/2025]

At Me2Kart, we prioritize your satisfaction and aim to provide a transparent, seamless, and hassle-free shopping experience. This Refund Policy explains how refund requests are handled in compliance with Indian consumer protection laws, including the Consumer Protection (E-Commerce) Rules, 2020.

1. Eligibility for Refunds

  • Timeframe: Refund requests must be initiated within 14 days of delivery.
  • Condition: Products must be unused, undamaged, and returned in original packaging.

Non-Refundable Items (unless defective or damaged):

  • Personal care products (skincare, cosmetics)
  • Lingerie, intimate wear, and swimwear
  • Customized or personalized products
  • Perishable goods (food, health supplements)

2. Refund Process

  1. Contact Customer Support: Email support@me2kart.com or call 9786297852 within 14 days of delivery.
  2. Provide Details: Order number, product details, and refund reason.
  3. Return Authorization: Receive RA number and return instructions.
  4. Return Item: Ship the item securely in original packaging. Return shipping costs apply unless the item is defective, damaged, or incorrect.
  5. Inspection: Product is inspected upon receipt.
  6. Refund Approval: Approved refunds are processed accordingly.

3. Refund Method

  • Refunds are issued to the original payment method (card, UPI, net banking)
  • Processing time: 5–7 business days after product inspection
  • Bank processing times may vary

4. Damaged or Defective Products

If a damaged or defective product is received, notify us within 48 hours of delivery.

  • Replacement at no additional cost
  • Full refund if replacement is unavailable

Please share clear images of the issue along with your order number.

5. Non-Refundable Items

  • Personal care and hygiene products
  • Intimate wear and lingerie
  • Customized and personalized products
  • Perishable items (food, health supplements)
  • Gift cards and store credit

6. Partial Refunds

Partial refunds may be issued if the returned product is damaged, used, or missing components upon inspection.

7. Cancellations

  • Before Shipment: Full refund available
  • After Shipment: Cancellation not possible; return within 14 days

8. Refund for Gifts

Gift refunds are issued to the original purchaser. Store credit may be offered if preferred.

9. Customer Support

Email: support@me2kart.com
Phone: 9786297852

Support available 24/7.

10. Legal Compliance

This policy complies with the Consumer Protection (E-Commerce) Rules, 2020 and the Indian Contract Act, 1872.

Important Notes

Customer Satisfaction: We resolve concerns fairly and promptly.

Transparency: Clear pricing, product details, and policies.